Refund policy

πŸ“¦ Refund & Return Policy

Effective Date: August 13, 2025

Thank you for shopping with National Woollen & Finishers. We care deeply about your satisfaction and stand by the quality of our products. If you’re not fully satisfied with your purchase, please review our return and refund policy below to understand your rights and options.

πŸ” Return Rules Summary

βœ… Returns Accepted: Within 3 days of delivery
πŸ“¦ Return Shipping: Customer pays for return shipping unless the return is due to our error
πŸ’Έ Restocking Fee: A 20% restocking fee will be deducted from your refund for voluntary returns
🚫 Final Sale Items: Not eligible for return or refund
πŸ•˜ Refund Processing Time: 5–10 business days after inspection
πŸ’³ Refund Method: Refunds are issued only as store credit (no refunds to bank accounts or payment methods)

1. βœ… Return Eligibility

You may return most physical products within 14 calendar days of the delivery date, if all the following conditions are met:

  • The item is unused, unworn, and in original condition
  • All original tags, manuals, accessories, and documentation are included
  • The item is free from visible wear, damage, stains, or alterations
  • The item is returned in its original packaging

2. 🚫 Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale or part of clearance collections
  • Perishable goods (if applicable)
  • Custom-made or personalized products
  • Items returned in used, damaged, or incomplete condition

3. 🚚 Return Shipping Costs

  • If the return is due to our error (e.g., incorrect, defective, or damaged item), we will cover return shipping.
  • For all other returns, the customer is responsible for the cost of return shipping.
  • Original shipping fees (if any) are non-refundable unless the return is due to our error.

4. πŸ’³ Refunds

Once we receive and inspect your return:

  • We will issue your refund only in the form of store credit.
  • Refunds will not be credited to your bank account or original payment method.
  • A 20% restocking fee will be deducted from the refund amount (if applicable).
  • Store credit can be used on any future purchases from our store.
  • Store credit will be processed within 5–10 business days after we receive the returned item.

5. πŸ”„ How to Initiate a Return

To begin your return process, please email us at:

πŸ“§ mills@woolcloth.com

Include the following details in your message:

  • Your order number
  • The reason for the return
  • Photos if the item is defective, damaged, or incorrect
  • Your preference for store credit

Once received, we will provide detailed return instructions and the return shipping address.

6. ❓ Need Help?

If you have any questions about your order, this policy, or anything else, feel free to reach out:

πŸ“§ mills@woolcloth.com

Our support team is happy to assist you.

βš–οΈ Legal Disclaimer

The information provided above is for informational purposes only and is not intended as legal advice.

By using or relying on this policy or any related templates, you acknowledge that:

  • You have read and agreed to any associated disclaimers
  • This policy does not create a legal relationship between National Woollen & Finishers, Shopify, or any platform provider and the end user
  • You are solely responsible for ensuring that this policy complies with applicable local, national, or international laws in your region
  • For legal compliance, you should seek independent legal advice prior to publishing or using this information

National Woollen & Finishers, or any associated entities, are not liable for any inaccuracies, outdated translations, or legal consequences arising from the use of these materials.

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